How can we help your pup?
Orders, shipping, returns, sizing, feeding, or a product question — a real dog person is here to help. Most emails get a reply within one business day.
Talk to a human
No phone trees, no bots. Call, email, or send the form — whichever’s easiest.
Call us
(888) 555-0142
Mon–Fri, 9am–6pm ET
Email us
support@purposepup.com
Replies within one business day
Orders & returns
Start a 30-day happy-tail return any time — see Returns & Refunds.
Send us a message
We’ll get back to you at the email you provide. Have an order number handy? It helps us help you faster.
Answers before you ask
In-stock orders ship within 2–4 business days, and you’ll get tracking by email as soon as your box is on its way. Shipping is free on orders over $49.
We offer 30-day happy-tail returns on unused items and unopened food or treats. If your pup isn’t thrilled, reach out and we’ll make it right — refunds go back to your original payment method. Full details on Returns & Refunds.
Every toy, chew and coat is tagged S/M/L with honest sizing. As a rule of thumb, size up for power chewers and down for small or senior dogs. Not sure? Email us your dog’s breed and weight and we’ll point you to the right fit.
We stock recognizable, limited-ingredient treats, chews and food — the kind we’d feed our own dogs. As always, supervise your dog with any chew, introduce new food gradually, and check with your vet about your dog’s specific needs. We don’t make medical claims.
Yes! Browse our ready-made Purpose Picks boxes, or build a custom bundle for a specific dog, multi-dog household, or gift — we’ll wrap it to look as good as it plays.
We ship across the contiguous United States. For shipping timelines, carriers and perishable-food handling, see our Shipping page.