Shipping policy

Effective date: July 9, 2026  ·  Seller: Spoiled Pups LLC, d/b/a Purpose Pups · Dover, DE.

We ship dog toys, treats, chews, food & toppers, wellness supplies, and everyday gear across the contiguous United States. This policy explains how quickly we pack your order, what shipping costs, how long delivery takes, and how we handle food and treats so they arrive fresh.

Free shipping & rates

• Orders of $49 or more ship free with standard ground service.
• Orders under $49 ship at a flat rate shown at checkout before you pay — no surprises.
• Faster delivery is available at checkout where your address supports it; the rate is calculated before you confirm your order.

Processing & daily cutoff

• In-stock orders placed by 12:00 p.m. ET on a business day are packed and handed to the carrier the same business day.
• Orders placed after the cutoff, on weekends, or on holidays are packed the next business day.
• During new-drop launches and holiday peaks, handling can take an extra day — we’ll note it at checkout if so.

Delivery times

Once your order ships, standard ground delivery typically takes 2–4 business days depending on your distance from our fulfillment center. Transit times are carrier estimates and are not guaranteed, but the vast majority of orders arrive within that window.

Carriers

We ship with trusted national carriers — USPS, UPS, and FedEx — and choose the best service for your order size and destination. Larger food and bundle orders may ship in more than one box.

Tracking

You’ll get an email confirmation the moment your order ships, complete with a tracking link so you can follow every hop to your door. If tracking hasn’t updated within two business days of shipping, reach out and we’ll chase it down for you.

Fresh food & treat handling

• Food, toppers, treats, and chews are stored in a cool, dry facility and packed to keep them fresh in transit.
• Perishable and freshness-sensitive items are shipped early in the week where possible so they aren’t sitting in a weekend hub, and are packed with protective, food-safe materials.
• Please bring food and treats indoors promptly after delivery and store them per the label. If anything arrives past its best-by date or in less-than-fresh condition, contact us right away for a replacement.

Where we ship

We currently ship within the contiguous United States. We’re not able to ship to P.O. boxes for oversized items, and some heavy or bulky products may carry a small handling note shown at checkout.

Lost or damaged shipments

Please open your box and check your order at delivery. If something arrives damaged, or a package is lost in transit, email us within 7 days with your order number and a photo (if there’s damage) and we’ll send a replacement or a refund — your choice. Your pup shouldn’t have to wait.