Returns & refunds

Effective date: July 9, 2026  ·  Seller: Spoiled Pups LLC, d/b/a Purpose Pups · Dover, DE.

We want you and your dog to love every order. If something isn’t right, our 30-day happy-tail return policy makes it easy to send it back. This policy explains what can be returned, how to start a return, and how refunds and exchanges work. It applies to orders placed at purposepup.com.

Our 30-day happy-tail promise

You have 30 days from delivery to start a return. To keep it fair (and safe for other pups), returned items should be:

• Toys, gear & supplies — unused and in original, resalable condition with any tags and packaging.
• Food, treats & chews — unopened, sealed, and within their best-by date. For your dog’s safety we can’t accept opened or partially used food or consumables.

Did your pup take one look and turn up their nose at a brand-new, opened bag? Reach out anyway — we’ll do our best to make it right.

How to start a return

• Email support@purposepup.com or call (888) 555-0142 with your order number and the items you’d like to return or swap.
• We’ll reply with a return authorization and simple instructions — no need to guess where to send it.
• Pack the items securely (the original box is perfect) and drop the return with the carrier we point you to.

Refunds

Once we receive and check your return, we issue your refund to your original payment method. Refunds typically post within 5–10 business days, depending on your bank or card issuer. You’ll get an email confirmation the moment your refund is on its way.

Exchanges

Wrong size harness? A flavor your dog didn’t go for? We’re happy to swap eligible items for a different size, style, or flavor. Just mention what you’d like instead when you start your return and we’ll get the new item on its way. If there’s a price difference, we’ll sort it out with you first.

Return shipping

• If the return is because of our mistake — wrong item, damaged, or defective on arrival — we cover return shipping and send a replacement or full refund, your choice.
• For a change-of-mind return, return shipping is the customer’s responsibility, and the original shipping charge (if any) isn’t refunded.

Items we can’t take back

• Opened or used food, treats, chews, and other consumables (for safety reasons).
• Used or washed toys, beds, apparel, and gear.
• Personalized or custom-made items and gift cards.
• Clearance or final-sale items marked as such.

Damaged, defective, or wrong item

Please check your order at delivery. If anything arrives damaged, defective, or not what you ordered, contact us within 7 days with your order number and a photo, and we’ll rush you a replacement or a full refund — no return trip required unless we ask for it.